Service Leadership Workshop Morning Session



The Service Leadership Workshop is a highly interactive event, proven successful in a wide range of organizations, industries and cultures around the world. In this workshop, members of your top team will build alignment with each other, embrace a common service vision, and commit to take action as role models for superior service.


Learning Benefits

  1. Discover fundamental service principles to raise service levels and improve customer experience at every point of contact.
  2. Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12 essential areas.
  3. Align the culture building activities currently in use throughout your organization.
  4. Identify opportunities for new culture building initiatives, upgrades and improvements.
  5. Prioritize activities and develop practical action plans for best results.



8:00 - 8:30 am: Registration

8:30 - 10:30 am: Session One

10:30 - 11:00 am: Tea / Coffee Break

11:00 - 1:00 pm: Session Two

1:00 pm: Lunch

About Ron Kaufman

Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine. Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Time and USA Today bestsellers, "Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet" and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron's experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author's Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of "Our world where everyone is educated and inspired to excel in service."

Past Attendee Experiences

Venue Details


Courtyard by Marriott
Mumbai International Airport
+91 022 6136 9999


Le Meridien
Sankey Rd, Vasanth Nagar
+91 080 2226 2233

Online Registration

Mumbai Bengaluru

For Registration, Group Discounts or Sponsorship enquiries please contact

Kavita Mistry

Mobile: +91 9320048060

Desk: +91 2228845186


Program Brochures

Workshop Brochure