Huggy and his acclaimed Stanford colleague, Bob Sutton have spent more than 7 years to uncover what it takes to build and identify pockets of exemplary performance, to spread them to others, and to keep recharging organizations with ever-better mindsets, skills, and practices. Drawing on ground-breaking research, inside accounts, and case studies from a wealth of industries - including start-ups, pharmaceuticals, airlines, retail, financial services, high tech, education, nonprofits, government, and health care-Rao will reveal the keys to scaling challenges that confront every organization.