Scaling Up Excellence for competitive advantage by Dr. Huggy Rao

Scaling as mindset, and not footprint. Exercise: -sacred - taboo

• what is sacred

• what is taboo

• Felt accountability - I own the place and the place owns me

What is your story?

• Stories as coordination devices

• Developing your own story

Cognitive load

• Exercise:

Bad is stronger than good

• Exercise: broken windows

• Broken windows

• Don't allow small problems to fester/ grow worse

Scaling and screwing up

• How to overcome crewups

• Premortems